1. Introduction
EV Install Hub ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and share information about you when you visit https://evinstallhub.co.uk, submit an enquiry form, or otherwise interact with our services.
EV Install Hub is a lead generation and introducer service that connects customers with qualified third-party EV charger installers across the East Midlands. We are committed to handling your personal data lawfully, fairly and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are (Data Controller)
For the purposes of UK data protection law, EV Install Hub is the data controller in respect of any personal data we collect through this website.
You can contact us about this Privacy Policy at:
- Email: info@evinstallhub.co.uk
- Phone: 07435 094993
- Website: https://evinstallhub.co.uk
3. Information We Collect
We collect personal data that you provide to us directly when you submit an enquiry or quote request through the website. This typically includes:
- Your full name
- Your phone number
- Your email address
- Your postcode and/or property address
- Information about your installation requirements (e.g. home, business, landlord, workplace)
- Any additional details you choose to share in the message field
We may also automatically collect technical information when you visit our website, including:
- IP address (anonymised where possible)
- Browser type and device information
- Pages visited and time spent on the site
- Referral source (e.g. Google Ads, organic search)
4. How We Use Your Information
We use the information you provide for the following purposes:
- To respond to your enquiry and arrange a quote for EV charger installation
- To pass your details to a suitable, qualified third-party installer in our partner network so they can contact you and provide a quote
- To communicate with you about your enquiry by phone, email or text
- To improve our website, services and marketing
- To meet our legal, regulatory and accounting obligations
5. Lawful Basis for Processing
Under UK GDPR, we rely on the following lawful bases for processing your personal data:
- Consent: When you submit an enquiry form, you are providing consent for us to share your details with a suitable installer for the purpose of providing a quote.
- Legitimate interests: We process your data to operate our business, respond to enquiries and improve our service, where this does not override your rights and interests.
- Legal obligation: Where we are required to retain or process data to comply with applicable law.
6. Sharing Your Information
EV Install Hub is an introducer service. By submitting an enquiry, you understand and agree that your details will be shared with one or more qualified third-party installation partners so they can contact you about your EV charger installation requirements.
We may also share your data with:
- Trusted service providers who help us operate the website (e.g. hosting providers, form-handling services such as Netlify)
- Analytics and advertising platforms (e.g. Google Ads, Google Analytics) — see our Cookie Policy for details
- Law enforcement, regulators or other authorities if required by law
We never sell your personal data to third parties for unrelated marketing purposes.
7. How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting or reporting requirements. Enquiry data is typically retained for up to 24 months following your initial contact, unless you request earlier deletion.
8. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
- Right of access — request a copy of the personal data we hold about you
- Right to rectification — request that inaccurate data be corrected
- Right to erasure — request that we delete your personal data
- Right to restrict processing — request that we limit how we use your data
- Right to data portability — request transfer of your data to another provider
- Right to object — object to processing based on legitimate interests or direct marketing
- Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please email us at info@evinstallhub.co.uk. We will respond within one month.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
10. Cookies and Tracking
Our website uses cookies and similar tracking technologies to improve your experience and measure advertising performance. For full details, please see our Cookie Policy.
11. Marketing Communications
We may contact you about your enquiry by phone, email or SMS in connection with your quote request. If you wish to opt out of any non-essential communications, please email info@evinstallhub.co.uk.
12. Complaints
If you have a concern about how we handle your personal data, please contact us first at info@evinstallhub.co.uk so we can investigate.
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Helpline: 0303 123 1113
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The latest version will always be available on this page, with the "Last updated" date shown above.
14. Contact
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@evinstallhub.co.uk
- Phone: 07435 094993